Data Store Information Not Loading on Audit

Overview

Data Stores act like spreadsheets. When applied to a Requirement on an Audit Template, the data store can be searched by the value entered and auto-fill additional values for the rest of the data on the matching row.

If the value entered cannot be found, then the remaining area cannot be auto-filled, leading to slowdowns or the inability to complete an assessment.

Potential Causes

• The value entered is invalid.
• The value entered is valid, but doesn’t exist in the Data Store.
• The user is on a Mobile device/app and working in offline mode, so they cannot access the most up-to-date Data Store information.

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How to Correct:

1. Verify that the value you are entering is correct.
2. Does the entry value appear on the most current data store in Nulogy Quality & Compliance?
   1. Go to Management > Data Stores
      If you don’t have access to view this section, please reach out to one of your Admin users.
   2. Search for the Data Store by name and click it to open

   3. Search for your value in the “Search Data Items…” entry field

      

Does the Value Appear?

• If the value exists, refresh your page/re-sync your application and try again.
• If not, reach out to your internal team to have the Data Store updated with the missing information.

What if the value is there, but I still can’t search it on my assessment?

• If you are on a mobile device, your application may have a poor or zero network connection. When this happens, it can be blocked from syncing and searching updated data from your Data Store.
  • Your application may also show as being “offline”.
• If your device is showing as connected to the internet, run a Network Check to confirm your download and upload speeds.
• Once you are back online and/or have adequate network speeds (100+ Mbps), please try again.

If you need additional support, please don’t hesitate to reach out to us at [e-mail].